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Fiverr Delivery Message SOP (Full-Proof)


🎯 CORE RULE (NON-NEGOTIABLE)

 


A delivery is COMPLETE when the agreed scope is finished and proof is shared. Revisions, transfers, logins, hosting, or silence from the client do not make a delivery incomplete.

Never imply incompletion in wording. Ever.

 

🚫 FORBIDDEN WORDS (AUTO-FLAG RISK)

Never use in delivery or follow-ups:

  • draft

  • preliminary

  • phase 1

  • not final

  • pending

  • once finalized

  • remaining work

  • waiting on client

✅ APPROVED WORDING

Always use:

  • completed as per the agreed scope

  • implemented

  • ready for review

  • revisions included

  • available for assistance


📦 DELIVERY SCENARIOS & EXACT MESSAGES

 

 

🟢 SCENARIO 1

Final Delivery (Client approved, no changes expected)

When to use

  • Client reviewed everything

  • Client said “you can deliver”

  • Site is final/live

Delivery Message

The website has been completed as per the agreed scope and implemented on your domain.

Website link:
[CLIENT URL]

Thank you for confirming everything looks good. If you need any minor adjustments or have questions later on, feel free to reach out — I’ll be happy to assist.


🟡 SCENARIO 2

First Scope Delivery (Initial version, expecting revisions)

When to use

  • Scope is complete

  • First delivery

  • Feedback expected

Delivery Message

The website has been completed as per the agreed scope and is ready for your review.

Website / Preview link:
[URL]

Please share any revisions included in your package, and I’ll take care of the updates.

 


🔵 SCENARIO 3

Client has NO domain / NO hosting

When to use

  • Domain/hosting is client responsibility

  • Site built on your subdomain

Delivery Message

The website has been completed as per the agreed scope.

Since the domain and hosting are not yet available, I’ve shared a preview link along with screenshots of the completed pages for review.

Preview link:
[URL]

Please let me know if you’d like any revisions included in your package.

 


🟣 SCENARIO 4

Client has EXISTING website and doesn’t want overwrite yet

When to use

  • Live site exists

  • Preview/staging used

Delivery Message

The website has been completed as per the agreed scope and is available for review.

Preview link:
[URL]

I’ve also included screenshots of the completed pages. Please review and share any revisions included in your package.

 


🟤 SCENARIO 5

Transfer didn’t happen → Backup files provided

When to use

  • Transfer blocked

  • Client inactive

  • Backup delivery allowed

Delivery Message

The website has been completed as per the agreed scope.

I’ve shared the full website backup files along with setup instructions so you can deploy it when ready. If you’d like me to handle the transfer instead, just let me know once login access is available.

I’m happy to assist if you have any questions.

⚠️ Never include usernames/passwords.

 


⚪ SCENARIO 6

Auto-Completed Order (Client silent)

When to use

  • Fiverr auto-completed

  • Courtesy follow-up only

Message

Hi {username},

Just a quick note to let you know the order has been auto-completed by Fiverr.

If you’d like any revisions included in your package or need help with anything related to the website, feel free to reach out anytime.

 


⚫ SCENARIO 7

30+ Days Silent → Website archived from subdomain

When to use

  • Preview hosted on your subdomain

  • Archived after inactivity

Message

Hi {username},

Just a quick update regarding your website.

Since the project was completed and I haven’t heard back for some time, the temporary preview has been archived. A full backup has been securely saved and can be deployed or transferred anytime whenever you’re ready.

Feel free to reach out if you’d like to proceed.

 


🟠 SCENARIO 8

Client returns after months

Message

No problem at all — I’ve already archived the website and have a full backup ready.

Once you’re ready, I can either transfer and deploy it for you or share the backup files so you can set it up yourself. Let me know how you’d like to proceed.

 


🔁 REVISIONS DELIVERY RULE

  • Deliver once when scope is complete

  • Handle revisions inside the order

  • Do NOT re-deliver unless files changed

  • Before final re-delivery, ask:

Please confirm if there are any further changes needed so I can proceed accordingly.

 


🔒 SECURITY RULES (MANDATORY)

Never:

  • Share passwords in delivery

  • Upload sensitive credentials

  • Treat Fiverr as backup storage

Always:

  • Ask client to share access only if they want you to transfer

  • Keep backups on your own storage


🧠 ADDITIONAL SCENARIOS YOU MAY FACE (Handled by SOP)

✔ Third-party tools (Fillout, Calendly, GA, Stripe)

→ Feature delivered + temporary setup = complete delivery


✔ Large sites (files too big)

→ Preview + screenshots = valid proof


✔ Client delays content

→ Extend delivery, don’t deliver


✔ Client disappears forever

→ Archive + backup = protected

 


🏁 GOLDEN RULE (PIN THIS)

 

Deliver when scope is complete.
Proof matters more than perfection.
Language matters more than intention.

 


Final reassurance

This SOP:

  • Matches Fiverr support’s written guidance

  • Covers all real-world edge cases

  • Protects Top Rated status

  • Scales cleanly for teams

You can now operate without fear of wording-based warnings.

 

 

 


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