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Fiverr Delivery Message SOP (Full-Proof)


🎯 CORE RULE (NON-NEGOTIABLE)

A delivery is COMPLETE when the agreed scope is finished and proof is shared. Revisions, transfers, logins, hosting, or silence from the client do not make a delivery incomplete.

Never imply incompletion in wording. Ever.

🚫 FORBIDDEN WORDS (AUTO-FLAG RISK)

Never use in delivery or follow-ups:

  • draft

  • preliminary

  • phase 1

  • not final

  • pending

  • once finalized

  • remaining work

  • waiting on client

✅ APPROVED WORDING

Always use:

  • completed as per the agreed scope

  • implemented

  • ready for review

  • revisions included

  • available for assistance


📦 DELIVERY SCENARIOS & EXACT MESSAGES

🟢 SCENARIO 1

Final Delivery (Client approved, no changes expected)

When to use

  • Client reviewed everything

  • Client said “you can deliver”

  • Site is final/live

Delivery Message

Hello,

I’m pleased to inform you that your order has been completed as per the agreed scope. Thank you for trusting me with your project.

Here is the website link : 

Once you accept the final delivery, you’ll be prompted to leave a review. It will only take a moment, and I would truly appreciate your feedback.

If you have any questions or require any additional adjustments, please feel free to reach out through our Fiverr chat.

Best regards,
Jehan Zaib


🟡 SCENARIO 2

First Scope Delivery (Initial version, expecting revisions)

When to use

  • Scope is complete

  • First delivery

  • Feedback expected

Delivery Message

The website has been completed in accordance with the agreed scope and is now ready for your review.

Website / Preview Link:
[URL]

Please review the website and let me know if there are any revisions included in your package. You may place the order in revision and share the details, and I will take care of the updates.

If everything looks good, you may proceed with accepting the delivery. Once accepted, you’ll be prompted to leave a review. It will only take a moment, and It really helps us freelancers to grow on the platform.

I’m available if you need any assistance.


🔵 SCENARIO 3

Client has NO domain / NO hosting

When to use

  • Domain/hosting is client responsibility

  • Site built on your subdomain

Delivery Message

The website has been completed as per the agreed scope in the order and is ready for review.

Since the domain and hosting are not yet available, I’ve shared a preview link.

Preview link: 

Please review the website and let me know if there are any revisions included in your order. You can submit them via the revision request, and I’ll take care of the updates.

Once you’re ready, you can also share the domain and hosting access, and I’ll transfer the website for you.


🟣 SCENARIO 4

Client has EXISTING website and doesn’t want overwrite yet

When to use

  • Live site exists

  • Preview/staging used

Delivery Message

The website has been completed as per the agreed scope of our order and is ready for review.

Since your domain currently has an active website, I’ve shared a preview link so you can review everything before going live.

Preview link: 

Please review and share any revisions included in your order. Once you’re satisfied, I can proceed with replacing the existing website on your domain.

Please note: once approved, the new website will replace the existing website currently live on your domain.


🟤 SCENARIO 5

Transfer didn’t happen → Backup files provided

When to use

  • Transfer blocked

  • Client inactive

  • Backup delivery allowed

Delivery Message

Hi {username},

I hope you’re doing well.

I just wanted to follow up regarding the website that was completed earlier. I’ve already prepared the full website backup along with setup instructions, so it can be deployed whenever you’re ready.

If you’d like, I can also handle the transfer for you once login access is available. Please feel free to let me know how you’d like to proceed.

I’m happy to assist if you have any questions.

⚠️ Never include usernames/passwords.


⚪ SCENARIO 6

Auto-Completed Order (Client silent)

When to use

  • Fiverr auto-completed

  • Courtesy follow-up only

Message

Hi {username},

Just a quick note to let you know the order has been auto-completed by Fiverr.

If you’d like any revisions included in your package or need help with anything related to the website, feel free to reach out anytime.


⚫ SCENARIO 7

30+ Days Silent → Website archived from subdomain

When to use

  • Preview hosted on your subdomain

  • Archived after inactivity

Message

Hi {username},

Just a quick update regarding your website.

The project was completed earlier and, as there hasn’t been any recent activity, the temporary preview has been archived. A full backup has been securely saved, so the website can be deployed or transferred anytime whenever you’re ready.

If you’d like to proceed or need any assistance, feel free to reach out — I’ll be happy to help.


🟠 SCENARIO 8

Client returns after months

Message

No problem at all — I’ve already archived the website and have a full backup ready.

Once you’re ready, I can either transfer and deploy it for you or share the backup files so you can set it up yourself. Let me know how you’d like to proceed.


🔁 REVISIONS DELIVERY RULE

  • Deliver once when scope is complete

  • Handle revisions inside the order

  • Do NOT re-deliver unless files changed

  • Before final re-delivery, ask:

Please confirm if there are any further changes needed so I can proceed accordingly.


🔒 SECURITY RULES (MANDATORY)

Never:

  • Share passwords in delivery

  • Upload sensitive credentials

  • Treat Fiverr as backup storage

Always:

  • Ask client to share access only if they want you to transfer

  • Keep backups on your own storage


🧠 ADDITIONAL SCENARIOS YOU MAY FACE (Handled by SOP)

✔ Third-party tools (Fillout, Calendly, GA, Stripe)

→ Feature delivered + temporary setup = complete delivery


✔ Large sites (files too big)

→ Preview + screenshots = valid proof


✔ Client delays content

→ Extend delivery, don’t deliver


✔ Client disappears forever

→ Archive + backup = protected


🏁 GOLDEN RULE (PIN THIS)

Deliver when scope is complete.
Proof matters more than perfection.
Language matters more than intention.


Final reassurance

This SOP:

  • Matches Fiverr support’s written guidance

  • Covers all real-world edge cases

  • Protects Top Rated status

  • Scales cleanly for teams

You can now operate without fear of wording-based warnings.


Just tell me what you want to lock next.

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